Our Warranty

100% Satisfaction Guarantee

We make every effort to help you make an informed purchase decision by providing you with complete product information including dimensions and lead-times before you place your order. We are also happy to send wood/stain samples and fabric swatches to help you make an informed decision.  However, if you decide you would like to return an item for any reason, you may do so by contacting our Customer Service department within seven (7) days of the delivery of your order as indicated on the shipping company’s proof of delivery. At that time you will be given a Return Merchandise Authorization (RMA) number. Please note that we are unable to accept returns without a RMA. 
 
Items are returnable for store credit, reselection, or refund with a 20% restocking fee if approved for return within seven (7) days of order delivery.

 

Freight charges are non-refundable; you will also be responsible for the freight and packaging charges to return the items to NEW RIVER CASUAL FURNITURE.  If you decide to order a replacement of equal or greater value for the product(s) you are returning, NEW RIVER CASUAL FURNITURE may waive the 20% restocking fee.

 

Refunds for authorized returns will be issued (less the 20% restocking fee and shipping charges) within 24 - 72 hours of New River Casual Furniture's receipt of the merchandise in its original condition.

 

Manufacturer’s Warranty

 

Each piece is covered by a manufacturer’s warranty for a period of one year from the date of purchase for defects in workmanship or materials. The finish on Brazilian Cherry outdoor furniture can be expected to weather over time, but is guaranteed by the manufacturer not to blister, peel, bubble or discolor for one year.